questions, answered

soté baby diapers are 100% plastic-free against your baby's skin: the inner and outer lining are made with bamboo viscose. the diaper is 70% bamboo overall, not entirely plastic-free. we make it without added fragrance, lotions, or dyes, and publish every material and ingredient on our materials page. OEKO-TEX Standard 100 certification concerns specified substance limits; it is not a claim that every chemical is absent.

our bamboo viscose fiber is manufactured using a closed-loop production process.

we chose soft bamboo viscose for the inner and outer lining and leave out added fragrance, lotions, and dyes. parents in our early product trial described the diapers as soft and comfortable. two parents whose babies had rashes before trying the diapers reported improvement during the trial: one significant, one slight. these are parents' experiences, not a clinical finding that the diapers treat rashes.

both are coming soon! right now, every pre-sale order is the full bundle of diapers and wipes together.

you don't need to choose a size when you reserve. we'll email you before your first box ships to confirm the right size, because babies grow at their own pace.

you prepay 1, 2, or 3 months of the diapers and wipes bundle at 30%, 35%, or 40% off, and your first box ships february 2027. after your prepaid boxes ship, your subscription continues at $102 every 4 weeks, and that price stays locked for as long as your subscription stays active. that means 13 billing cycles in 52 weeks, not calendar-month billing. skip or cancel any time before your next box.

you're prepaying for your diapers and wipes bundles shipping in february 2027. choose 1, 2, or 3 months for 30%, 35%, or 40% off the normal $120 price. after those boxes ship, your subscription continues at $102 every 4 weeks, and that price stays locked for as long as your subscription is active.

your subscription continues automatically at $102 every 4 weeks. skip or cancel any time before your next box ships.

the more you commit upfront, the more we can pass back: 30% for 1 month, 35% for 2, and 40% for 3. you keep that discount for those prepaid boxes, then your locked-in price is $102 every 4 weeks.

it lets us produce exactly what's needed instead of guessing, and it's the only time our price will be this low.

your subscription moves to your locked-in $102 rate per 4-week bundle. we'll email you before the next charge so you have time to update or cancel.

your first box ships february 2027. we'll email you before then to confirm your baby's size and shipping address.

yes, right up until your box ships. moving house before february is very common, so you can simply update it in your account.

yes, shipping is free on every pre-sale bundle within the contiguous US.

we currently ship within the 48 contiguous states, but we're working hard to include alaska and hawaii as soon as possible. we'll keep you updated.

any time before your first box ships, we can give you a full refund, no questions asked. you can also keep the value as store credit for a friend who's expecting or another baby you're expecting soon. if you come back later, it's at full price, not the pre-sale price.

gift cards are non-refundable. they're delivered by email and can be used on any soté baby order.

our return & refund policy page has the complete terms, including refunds before your first box ships, damaged or wrong items, and how refunds are processed.

we think it is the most useful one. you prepay their first months of diapers and wipes, choose when we email the recipient, and they set up their own account with their address and their baby's due date or birthday. no size guessing: we confirm the size with them a few weeks before the box ships.

yes. each baby gets their own subscription, and you'll see them side by side in one account.

sharing is always appreciated, especially since we're a small business rethinking everyday baby essentials with plant-derived materials! when up to three friends use your referral code, place an order, and have it shipped, you receive up to three bonus months at your own rate.

whatever you're already paying. your bonus month matches your own prepay tier automatically, so there is no separate referral discount to track.

once your friend's first order ships. if their order is canceled or refunded before then, it does not count toward your three bonus months.

no. every pre-sale customer gets a referral link and can earn up to three bonus months, whichever prepay tier they chose.

only your account is affected. friends you referred keep their own subscriptions and earned discounts. you would stop receiving any of your own remaining bonus months.