last updated: 2026
return & refund policy
soté baby is currently in its founding family pre-sale period. the terms below apply to every pre-sale order.
gift cards
gift cards are non-refundable and can't be exchanged for cash.
before your box ships
you can change your mind any time before your first box ships and receive a full refund, no questions asked. you can also convert your order to store credit toward a future soté baby box, for yourself or for a friend or family member who's expecting. store credit does not carry the founding pre-sale discount; reordering later is at full price.
if your ship date changes
your first box is scheduled to ship february 2027. we'll email you a few weeks beforehand to confirm your baby's size and shipping address. if we're ever unable to ship by that date, we'll notify you by email and give you the choice of a full refund or an updated ship date, and we won't delay your order without your ok.
sales tax and address changes
sales tax is calculated once, at checkout, based on your shipping address at that time. if you move before your first box ships, just update your address with us, your order total won't change. no additional tax is charged and no tax is refunded.
once your box has shipped
we're not currently accepting returns or exchanges on shipped orders for change of mind. diapers and wipes are hygiene products, and we're not able to resell opened product. we'll publish a full post-delivery policy as we get closer to our first ship date.
damaged, defective, or wrong items
this is separate from the above. please inspect your box when it arrives and contact us right away at hello@sotebaby.com if anything is damaged, defective, or not what you ordered, and we'll make it right with a replacement or refund. this applies regardless of the no-returns policy above.
how refunds are processed
approved refunds (pre-shipment cancellations, or damaged/defective/wrong-item cases) are issued to your original payment method within 10 business days of approval. it can take a few additional days for your bank or card issuer to post it. if more than 15 business days have passed since we approved your refund and you still don't see it, contact us. to request a refund, please contact us through our contact form. we respond to all requests within 1–2 business days.
your ongoing subscription
after your prepaid boxes ship, your subscription continues automatically every 4 weeks at $102 per bundle, locked at that price for as long as your subscription stays active. skip or cancel any time before your next box ships from your account. cancelling stops future charges; it doesn't refund boxes already shipped.
contact
questions about this policy? email hello@sotebaby.com or fill out our contact form.